COVID-19 Delivery Service Delays:

Please note there may be service and shipping delays due to the challenging situation with COVID-19. We are doing everything we can to keep our employees, customers and communities safe.

We cannot guarantee orders will be received in the exact time periods listed below. While most major cities are currently unaffected, some rural areas, PO Boxes and certain states are experiencing significant shipment delays.

Orders will ship same day if ordered before 1pm est. Any order placed after the cut off time will ship next day. Please note we no longer place packing slips in our parcels. You can refer to your account to find your receipt/proof of purchase.

"We will always try to help you if a package has been damaged or gone missing, but also understand that we did not lose or damage your package. Unfortunately, there are a lot of bad people in this world that would like to take advantage of businesses through online orders and the shipping process, so understand that tracking is our only protection as a small business to verify that a package has been delivered and is now in your possession."

All items are shipped USPS, UPS or Fed Ex whichever the item calls for at the time of shipment. We try to ship same day , but most ship next day unless on a weekend and will ship on a Monday.

Shipping in USA

We currently only ship within the United States. Processing for standard shipping can take 5-7 business days after the order is placed. Orders placed after 2 PM are considered next business day. Your order will be shipped using USPS or UPS depending on the size/weight of the package

All orders must have a physical address, we DO NOT ship to P.O. boxes at this time

Lost or Stolen Packages

The Bayberry Horse assumes no responsibility for lost or stolen packages and cannot ship out out any replacement packages or refund these orders. Please contact the shipping carrier directly if you have not received your package or cannot locate it.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, The Bayberry Horse assumes no responsibility and cannot ship out replacement packages or refund these orders.

If you realize that you submitted the incorrect address at the time of order, please email thebayberryhorse@gmail.com and notify us immediately. We will do everything we can to correct the issue as quickly as possible, but if the package has already shipped, there is nothing we can do. You will need to contact USPS to have the delivery address changed through them.

Returned to Sender

Orders may be returned for various reasons such as an incorrect shipping address or several failed delivery attempts. If your order is Returned to Sender, we will charge an additional shipping fee to send a replacement package or we can refund the order minus a 15% restocking fee. The original shipping amount is not refundable.

Local Delivery

We currently offer local delivery to York County, Chester County,SC Lancaster County SC and surrounding areas. A 35 mile delivery radius with a $10 delivery fee. If you are outside this radius we will make arrangements with you prior to delivery and higher delivery fee may apply. We will contact you via email when we expect to deliver and again when your order is out for delivery.

If you are not home when we deliver, we reserve the right to leave your order at your door. The Bayberry Horse assumes no responsibility for lost or stolen packages that are left due to you not being home or available at the time of delivery.

If you provide an incorrect address and we are unable to deliver your order, we will contact you. You can have us deliver again to a corrected address after we invoice you a $20 delivery fee and it is paid, or you can have it shipped to your address.

Delivery orders must have a minimum amount of $50 with a $10 delivery fee

Delivery Hours are as follows

Tues-Sat 10am-4pm